Frequently Asked Questions

HOW TO DONATE BOOKS

What kind of books does reBooked accept?


We accept English language children’s books suitable for children aged 0 to 16 years old (sorry that we are not able to take books for adults). We ask that books donated be without:

  • Excessive mold or stains
  • Ripped or missing pages
  • Broken bindings
  • Writing or highlighting in the text
Please feel free to send us a photo of your books if you're unsure if your books will meet our book donation guidelines.




How do I donate my pre-loved books?


​You can donate by doing any of the options: ​Option 1: You may drop off your books at: ​reBooked Shop
1/F, No. 9 Mee Lun Street
Central
Open every day, from 12nn to 6pm Option 2: You may schedule free pick-up for donations of over 100 books. We will arrange a man with a van to collect the books directly from your home (free collection service).




How do I arrange a book collection?


Step 1: Please recheck the titles and condition of your books before placing them in a box/ recyclable bag. We do not accept books that are in poor condition:

  • Old, brown and spotted
  • Dog ears, jottings, markings, drawings, watermarks, markings and highlighted pages
  • Used workbooks or textbooks
  • Photocopied notes and books
  • Strange odour
  • Books with controversial content
  • Books that are not for kids aged 0 to 16 years old
Step 2: Contact us to schedule collection. Email: hello@rebooked-hk.com




How and when will you collect the books from me?


We will send you a confirmation email to inform you of the collection date and time.




Will I get anything in return for donating books?


We bring all donated books to our sorting facility where our book reviewers carefully determine which books can be sold, donated, or recycled. For every donation of a full-sized, good condition (or better) book picked up directly from a location of your choice, you will receive a HK$1 store credit which can be used to purchase books in our online bookshop or retail store. If the book is dropped off at the store, you will receive a HK$2 store credit. If the donation is collected from you, we will notify you of your credits after sorting the books in your donation. If the donation is brought to the store, we are able to notify you of your credits in person and on the spot.





BOOK INFORMATION

I am interested in buying a book from reBooked. How do I purchase it?


You can purchase the books online. Once you have successfully placed an order, you will receive a confirmation email of your purchase. You can also purchase books at the reBooked bookstore, which is located in 1/F, 9 Mee Lun Street, Central, Hong Kong. Our store is open from 12nn to 6pm daily. Please note that our book inventory is different online vs. bookstore.




What is the condition of the books you see in your online shop?


We review the condition of each book to ensure it is readable and resalable. Book conditions include:

  • "New" - Brand new copy or the quality you would find (and buy) in a bookstore
  • "Like New" - Very well-cared-for books
  • "Very Good"- Well-cared-for books with slight signs of use on cover or pages
  • "Good" - Signs of use and/ discoloration of page edges.
If you would like more information about any book, please get in touch with us at hello@rebooked-hk.com.





​ORDER ISSUES AND RETURNS

I am interested in buying a book from reBooked. How do I purchase it?


You can purchase the books online. Once you have successfully placed an order, you will receive a confirmation email of your purchase. You can also purchase books at the reBooked bookstore, which is located in 1/F, 9 Mee Lun Street, Central, Hong Kong. Our store is open from 12nn to 6pm daily. Please note that our book inventory is different online vs. bookstore.




What is the condition of the books you see in your online shop?


We review the condition of each book to ensure it is readable and resalable. Book conditions include:

  • "New" - Brand new copy or the quality you would find (and buy) in a bookstore
  • "Like New" - Very well-cared-for books
  • "Very Good"- Well-cared-for books with slight signs of use on cover or pages
  • "Good" - Signs of use and/ discoloration of page edges.
If you would like more information about any book, please get in touch with us at hello@rebooked-hk.com.





PAYMENT

What payment methods do you accept?


For online purchases, we currently have the following payment options:

  • PayMe (Tel: 63495025)
  • HSBC transfer (our bank account information will be sent upon order confirmation)
  • FPS (Please use email: hello@rebooked-hk.com)
For in-store purchases, we accept Cash.





SHIPMENT & DELIVERY

Do you deliver outside of Hong Kong? Which countries do you deliver to?


Through SF Express, we are able to ship to Hong Kong, Macau and China.




What are your shipment options for books that I want to buy?


You have 3 options:

  • Hong Kong Post (charges calculated upon check-out)
  • SF Express (postage charges to be borne by customer and payable upon delivery)
  • Collect at reBooked shop at 1/F, No.9 Mee Lun Street (no additional cost)




How much is the delivery fee? What is the estimate fees within HK per option?


Depending on the weight of the books, the delivery fee changes. Generally speaking, SF Express is more cost-efficient for larger, heavier packages. Additionally, SF Express has the added benefit of package tracking.




When will my delivery arrive? How long will it take for me to receive my books after I have placed an order?


Depending on the shipment option you have selected:

  • Hong Kong Post - about 3 to 4 working days
  • SF Express - about 2 to 3 working days
  • Collect at reBooked shop - 24 hours after purchase online